Refund & Cancellation Policy
Nature of the Advance Payment
The advance payment collected at the start of the process covers the launch of specialist consulting services, review of the case, and initial document preparation by Shahin Group; it does not cover any government, embassy or official fee of the destination country.
Cancellation Before Specialist Review Begins
If a cancellation request is submitted before our consultants begin the specialist review of the case (i.e. before the initial call and the start of document evaluation), the advance payment is refundable. To submit a cancellation request, simply contact Shahin Group's support team through the channels on the Contact Us page.
Cancellation After Specialist Review Begins
Since the advance payment is for consulting services that begin immediately after payment (reviewing the case, specialist consulting, and preparing the document checklist), once these steps have started, the advance payment becomes non-refundable in proportion to the services already provided. The specifics of each case are reviewed and communicated to the applicant when they contact support.
Not Tied to the Case Outcome
Refunds are considered solely based on the applicant's cancellation of further cooperation, not on the final outcome of the case. As explained in the Terms of Use , providing consulting services does not mean guaranteeing a visa, residency, or any definitive outcome; the final decision always rests with official authorities, embassies or employers.
Subsequent Payments
Payments after the initial advance payment are made in accordance with the service agreement and after fees are fully explained; the refund terms for each stage will be clearly communicated to the applicant at that time.
Requesting a Refund
To submit a refund request, please use the phone number or email on the Contact Us page, along with your case tracking code.